[Resolved]  Airtel — Very disappointed with airtel broadband ..Do not use airtel broadband

Address:Gautam Buddh Nagar, Uttar Pradesh, 201306

Hi this is regarding the airtel broadband [protected] .

I am writing this mail because i am very unhappy with the Airtel broadband department.
I was the very happy using airtel broadband since many years, But since 15 days, it was a very horrible experience for me.
I had airtel broadband in noida D-block, Sector 27 for almost 2 years, I had stopped my connection on March 2016 because i was shifting to Bangalore.
I moved from Bangalore to Noida on 6th feb, then i requested for re connection of my old broadband connection in different address.(B-497, sector 19 Noida)

Customer Executive told me it will take 3 days for the re connection.
From then onward i was daily contacting the broadband guys for the status, and everyday they told that it will take 2 days.

today on 20th Feb, i got a call from customer executive and he said to me " Your request for airtel broadband re connection has been canceled as there is some technical problem"

if that is the case, i should have intimated with in 3-4 days that this request can not proceed, So i could go for some another options, My time is wasted like anything.

This is very wrong for a customer, i feel cheated .
This mail is for the feedback and please take care these things.
In the end, i would like to say that I will never suggest someone to use airtel broadband services.

Executive names which gave me wrong information for 15 days:
1) kishore rajput
2) Bishal Joshi
3)abhishek rai
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Mar 24, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 20 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 25, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 20 February 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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