[Resolved] Airtel — Very disappointed with airtel broadband ..Do not use airtel broadband | |||
Hi this is regarding the airtel broadband [protected] . I am writing this mail because i am very unhappy with the Airtel broadband department. I was the very happy using airtel broadband since many years, But since 15 days, it was a very horrible experience for me. I had airtel broadband in noida D-block, Sector 27 for almost 2 years, I had stopped my connection on March 2016 because i was shifting to Bangalore. I moved from Bangalore to Noida on 6th feb, then i requested for re connection of my old broadband connection in different address.(B-497, sector 19 Noida) Customer Executive told me it will take 3 days for the re connection. From then onward i was daily contacting the broadband guys for the status, and everyday they told that it will take 2 days. today on 20th Feb, i got a call from customer executive and he said to me " Your request for airtel broadband re connection has been canceled as there is some technical problem" if that is the case, i should have intimated with in 3-4 days that this request can not proceed, So i could go for some another options, My time is wasted like anything. This is very wrong for a customer, i feel cheated . This mail is for the feedback and please take care these things. In the end, i would like to say that I will never suggest someone to use airtel broadband services. Executive names which gave me wrong information for 15 days: 1) kishore rajput 2) Bishal Joshi 3)abhishek rai Was this information helpful? | |||
Mar 24, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 20 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 February 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
Add a Comment | |||
42%
Complaints
54496
Pending
0
Resolved
21957
View all 54496 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment