Airtel — voice calls blocked by airtel last 3 days

Address:New Delhi, Delhi, 110019

Sir the episode goes like this, on 5th sept 2017 early morning a message was flashed on my phone mentioning that my voice services are blocked. At around 1130am i visited your airtel outlet at nehru place new delhi 110019. After checking it was identified that there was the problem in my sim and needs to be changed.in addition it was also informed that my ikyc also need updating. As i was carrying copy of my aadhar card also[protected] hence same was done there and then. At that time i was assured that my phone would be operational within 2 hrs although the comfortable claims as per them for restoring services are 4hrs (Quite acceptable to me) at 12:24 on 5th sept i received the sms twice saying that “your services have been set. Please restart your handset”. Accordingly i followed the instructions as advised. Until after rechecking with your call center [protected] at around 5.00-5.30 pm and speaking to one of the gentleman by the name of mr sushil i was made to understand that still my documents are not uploaded/punched by the customer care center, so i need get in touch with them again.

Highly annoyed with your services i approached airtel center again at around 6pm for my documents rechecking. My ikyc was re-entered through the transactions reference no[protected] and at 1810pm another sms with the same text as of afternoon sms was received by me asking again to restart phone to restore the services. With the futile efforts and end results, since then i have been following-up with your airtel customer care and have been struggling till today (7th sept at 1850hrs) for restoration of my services. It appears that airtel is not at all bothered to service its customer. You as a highly professional company would definitely understand the value of business continuity. The big question is who would bear this enormous loss to me. As still i don’t have any outlook when my services would be restored.

Today i am forced to write this mail formally under tremendous pressure. Surprisingly for this little problem if takes 3 days surely then the airtel support is in question as it was in past also? Not only this i’ve been suffering from airtel’s wretched out services since long.

In another incidence on 25th july 2016 at 14:29 a complaint was launched by me with transactions/ticket reference no 70524351 for highly poor connectivity at my place. A revert call was made to me for the issue and was assured for the resolution fast. After couple of days another response call was made by airtel communicating that the issue highlighted is related to the tower problem in my area. It was also shared that the issue is already escalated to all the concern department for the installation of new towers in your area for which the installation would take 2-3 months. Unpredictably the call was closed through the reference no f-[protected] dated 16th aug 2016 and also through another ticket no f[protected] dated 19th aug 2016.

Even after more than a year i am facing the problem of poor connectivity at my place new delhi 1100185 and am at the same place where i started. The frustrations are to the extent that i opened a another complaint with reference no 78818461 dated 22nd aug 2017 at 09:47 for the resolution of the long pending problem. Even i was informed that someone from network team airtel would visit me for checking the connectivity. Unfortunately there is no movement at all on my complaints.

Having going through the bitter experience of airtel services and if airtel intends to continue the same quality of services, for sure i won’t recommend airtel to any one in future. What is more i’d also start search for an alternative to my present service provider. Even overlooking the airtel’s association with for almost 2 decades.
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