Airtel — Waiving off the fine on bill

Address:B-1 Saurabh Enclave Jai Ram Bagh

I wasn't able to pay off my wifi bill as the sole earner of house is down in coma so the household is suffering from a financial crises but now since I can be there is a fine of 383 rupees extra
It's my humblest request to you to please waiver the bill as we are already under immense loss .
Yours thankfully
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