Airtel — Worst service with internet speed and not refunding

Address:

Vijayanagar East Post Office Building, Manuvana, hosahalli, Bangalore 560040

I am writing in here against Airtel India, I am customer of Airtel since Nov 2019, and ever since the purchase of my Airtel postpaid connection I have been facing the worst network speed problem. I had called up on the customer care services and explained, at first they told the issue would be resolved within a month of time
I waited, there was no indication of any improvement, I am paying for the connection but ai am not given the speed, they have allotted the data..but to use it one must have a good speed..I want to use the service and use it up to the mark...But I am not able to do as the speed is so bad.
I have been calling in on the same issue after November, but there was no resolution give till date. I am paying for the services and I am not getting what I was promised . I want a prorated refund. As because of the mistake and lags from internal network errors which is from the network end I am the one loosing money.
I have been calling every month many times and when I told the network team of airtel that I am going to record there call, they stopped calling me and since March 2020 my complain is still in progress with no updates, if asked they are telling site upgradation is happening and we cannot tell when it will be done..I have lost too much money due to Airtel bad network speed

The backend team, they have a problem in there end, and I am not ok to pay for services that I am not receiving. I need a complete prorated refund on my number.

This is my Complaint ID:[protected]

I have maintained all the Call records during my conversations with Airtel Customer care and there supervisor. Please help me get justice, I condem Airtel's Ads as they are giving fake information with respect to there speed. They should be banned

I have lost nearly 6300Rs.