Airtel — Wrong activation of services

I would like to share my bitter experience with your sales team and as well as priority customer care executive for Airtel Black Plan.

I made a request for Airtel Black Plan of Rs. 1098 through airtel app and i was assigned a sales executive by nameMr. Murali, mobile No.[protected]. Mr Murali visited my place on 14.05.2022.

I briefed him my request of Airtel Black Plan of Rs. 1098 (fibrenet - unlimied upto 100 mbps + postpaid 75 GB + unlimited calls + Amazon prime (i year) + Disney Hotstar (1 year). When I enquired about Amazon Prime free membershilp (i year) whether TV viewing is included in the pack. Your sales executive told me only Amazon Prime mobile viewing is part of the package. I told him clearly that I dont want to take this Plan as I am interested only in TV viewing with minimum 3 members login for Amazon Prime and your sales executive promoting the other pack 1099 with DTH Plan. I said I want only Airtel Black Plan of Rs., 1098 with Amazon Prime Membership TV viewing upto 3 login. Your sales Executive said not possible and he left the place.

After some time he again called and texted me (copy enclosed) that he got a special approval from Manager for Amazon Prime both Mobile and TV Version upto 3 login for Airtel Black Plan of Rs, 1098 and sent me a link for making payment of Rs, .1180/- Trusting his words I made the payment through my Icici credit card ending with XX14 on 16.05.2022 for Rs. 1180. He promised that technical guy will install the instrument and He will come personally for taking photograph of the member for converting prepaid into Postpaid and also activating the Amazon Prime Membership.

After vigorous follow up technical executive by name Ramachandan ([protected]) visited my place on 19th and installed the instrument but could not activate saying there is some speed issue and finally he could activate on 25th May 2022. Then I called your sales executive Mr. Murali to come and covert the prepaid to Postpaid and activation of Amazon Prime. He promised that he will come on 28th May around 2 PM. But he did not turn up and when I called him he said he will come by 5 PM as he held up at customers place.

After that he did not respond to my calls and I raised a complaint against the same vide my complaint No. [protected] on 29.5.2022. But to my dismay I received a message that My Airtel Black Plan of Rs. 1099 (fibernet with DTH) has been activated whereas I paid the payment of Rs. 1180 for Airtel Black Plan of Rs. 1098 (Fibernet with Postpaid).

Again I called 121 and spoke to Ms. Jothi, Priority Customer Care executive on 30.05.2022 and narrated the whole story and she promised that she will make conference call with the Sales Executive Mr. Murali to sort out the issue. But she did not return the call. Again I scheduled a call back at 8.00 PM on 30.05.2022 and spoke to another Priority Customer care executive and narrated the whole episode again and he also promised to call me back but did not return the call.

Today morning totally fed up with the way the new customer being handled by your sales executive and priority co I decided to cancel my new Fibernet connection and talked to Mr. Anil your priority Customer care executive and filed a complaint No. [protected] to cancel my fibernet connection and refund the amount of Rs. 1180 paid by me and take back your instrument.

I am attaching herewith the Airtel Black Plan 1108 brochure and also the text message received from your Sales Executive Mr. Murali regarding the special approval he had obtained in connection with my request for Amazon prime membership for both Mobile and TV viewing.

Kindly process my request and arrange to refund the amount of Rs, 1180/- paid by me on 16.05.2022.

Thanking you

M L RAMESH
[protected]
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