Airtel — wrong balance deduction and no response

I recharged with rs. 399 on 8th nov and is valid for 70 days and my plan is still active but balance is deducted from my main account balance for sms but 100 sms per day are free as per plan. And also i requested for closure of my airtel payment bank account opened without my awareness, everytime they deduct balance for sms reply but do not close the account.
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