[Resolved] Airtel — Wrong Deduction from Main Account Balance While using Mobile Data

yatendra_09

from Chandigarh, Chandigarh

Address:

Bulandshahr, Uttar Pradesh

Hello Sir, I am prepaid customer and my number is [protected]. Before opening Mobile data, I checked the data balance which shows above 135 MB 3G balance and above 40 MB 2G balance, and I opened website only 5 times whose address is http://fgr.educomp.com, then I checked my whole mobile data including from my account balance(136 as main balance) has been deducted from my account. I didn't even download single file and all my automatic update setting has been disabled. Whole data has been deducted only in 40 min. Please resolve this issue ASAP. Regards Yatendra

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Yatendra,

This is with reference to your post dated 11 November 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Yatendra,

This is with reference to your post dated 11 November 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33