[Resolved] Airtel — Wrong deduction of internet

dip121

from Delhi, Delhi

Address:

New Delhi, Delhi, 110043

Dear sir/mam
i am writting this mail due to the usage of the internet mb's those i 've got 200 mb for 5 days on the recharge of rs 49 online on 8/6/16 but the issue is that after recharged i 'd opened the internet for just 2 minutes and the mb's deducted from your side 25 mb even i am not opened any application and not download any of the content, songs, none of these but still i am facing the big deducted issue and same thing have opened on 4/8/16 in the evng time between 6 to 6:30 pm of rs 57 mb out of 100 something. The both of the deductions are really wrong so please give me my wrong deductions as soon as possible.and my airtel prepaid number is [protected].

Regards
Dipesh Jaiswal
contact no . - [protected]

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May 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 07, 2016

Updated by dip121 Hello

I am writting this mail due to the wrong deduction of internet usage again because i 've received the message of from your side after closing the net is that you 've used the mb is 0.53 but the balance is deducted for the same is 20 mb like earlier those i 've send it to you and i am sending you the screen shot of that so please rectify the same thing and do the needful for me. So please take the action against these type o[censored]sage and i 've lost huge mb's due to this.
Date - 7july2016
number- [protected]

Regards
Dipesh jaiswal

Verified Support

Aug 17, 2016

Airtel Customer Care's response Dear Mr. Jaiswal,

This is with reference to your post dated 6 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Aug 26, 2016

Updated by dip121 Dear Akansha
I can understand that you team is working with our issue but from the time of complaint to till right now i 've loss a big amount of internet mb's due to this type of technical issues so i 've decided that i 've to port my number into some another subscriber within a week.
Regards
Dipesh jaiswal