Airtel — wrong name registered by airtel during upgradation from 2g to 4g

Address:

Bargarh, Kosala, 768036

Airtel customer executive registered my name wrong while upgrading from 2g to 4g sim.

I have submitted my aadhaar card during the registration but they registered my name along with my father's name.

Now somehow my sim card is not working. So i tried to purchase a new sim card with same mobile number.

But now i can't purchase a new one because of the aadhaar authentication problem due to name mismatch.

When i call customer care they are like we can't do anything from here. I also contacted the airtel office but they also unable to help me anything.

As this mobile number is important for my daily activities, now i faced so much problem. Such an irresponsible mistake by airtel can't be ignored which creates such problems in life.

So please help me to provide a new sim card with the same mobile number.

Thank you