[Resolved]  Airtel — wrongly charged bill

Address:Nadia, West Bengal, 741235

I received a bill of rs 1330.38 in this month (July) and they said that the extra amount has been charged for extra data consumption though i am having active data plan and my airtel app is showing that i have 1.25 gb data remaining.

I do not know how can they charge for extra data consumption while i have not used the full data.

I called them and they said they can not do anything.
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Aug 31, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 29 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 31, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 29 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Jul 31, 2017
Updated by KoushikSarkar
ok call me at [protected]
Jul 31, 2017
Updated by KoushikSarkar
this is my another number
Aug 04, 2017
Updated by KoushikSarkar
any update??
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