Airtel — wrongly deactivated my amazon.in prime membership which has been given as a part of my postpaid plain change

Address:

Kolkata, West Bengal, 700074

Dear sir,

I am using airtel post-paid corporate connection (Mob# [protected]) since quite a long time. Recently, sometime around jun'18, i have upgraded my post-paid plan and received one year subscription of amazon prime (Next renewal date : 21st jun'18).

Now, on 29th sep'18, suddenly my prime subscription got deactivated without any justification. I have not changed my plan and this has become quite frustrating as i am chasing the same since then but haven't found any resolution.

I have tried to get help from airtel customer care but they appears to be ignorant and unwilling to help and given me some illogical explanation even after i have tried to clearly articulate my situation.

I then get in touch with the concerned person in ecospace airtel store and they have raised sr on the same and following up but till now, there is no fruitful solution.

I have then contacted several times the airtel nodal office (Nodalofficer. [protected]@in. Airtel.com) followed by appellate team (Appellate. [protected]@in. Airtel.com) and i have tried all possible options they have asked for and conveyed all articulating properly. I have followed up in many mails but haven't got any resolution yet and every time i am getting false promise which is not getting fulfilled.

I would hereby request to look into my issue and help in resolution at the earliest. It's really quite surprising for me, in association with airtel not only fulfilling my their commitment but not helping to address the issue.

Kindly note, i can share all possible proofs along with if required.

I need an urgent intervention from your end and a resolution at the earliest.

Thanks
Regards,

Samit