[Resolved] Airtel — Wrongly deducting balance and not providing free data according to 399 plan | |||||
I made a recharge of ₹399/- on 25-4-17 to my Airtel no [protected] according to plan unlimited calling and 1gb 4G data per day but they are not providing free daily 1gb 4G data. Whenever I use mobile data they are deducting balance from my main balance till now they have deducted ₹ 12/- Also, customer care executives r not giving any satisfactory answer. After a 5 times argument they have only refunded ₹3. And still free data is not provided. My complaint no CBNRD[protected] is still pending there. Was this information helpful? | |||||
Jun 10, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 28, 2017 Airtel Customer Care's response Dear Abhishek, This is with reference to your post, dated 28 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 02, 2017 Airtel Customer Care's response Dear Abhishek, This is with reference to your post dated 28 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 09, 2017 Airtel Customer Care's response Dear Abhishek, This is with reference to your post dated 28 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
It generally happens if you are using a 3g handset with 399 plan.
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Just write a complaint to TRAI About this to short out the issue. They will guide you as well as Service provider (Airtel).
Anguraj