Ajio — Discrepancy in refund amount

Address: Reliance Retail Limited 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002

Website: www.ajio.com

I had ordered 5 products from Ajio on 11 September.
Order Id: FN[protected]
Total amount for order: 1467.99₹
Convenience fee: 28₹ (included in total amount above)

Unfortunately 2 items got cancelled from Ajio’s side. On one of the item ajio refunded me my whole amount including convenience fee of ₹ 5.60 and on the other item platform fee of ₹ 5.60 did not get refunded.
Since I did not cancel this order why do I have to bear the platform fees?

Already talked to customer care, but they do not have any answer. They are not registering my complaint. I requested a supervisor call back from AJio side, but they didn’t call me back at any time.