Ajio — empty box received in courier. complaint id is com[protected]

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Ajio

I ordered few products from ajio which were shipped partially to me.in one lot i received there were supposed to be 2 products but i received just one (One box was empty). So, i escalated my issue through email to ajio and after almost 20 days now my complaint has been closed, reason being, there is no fault from logistics end. I am a regular customer of ajio products. Do i deserve to be treated like this? Is that my fault that i received an empty box? Kindly, either refund the amount to my ajio credits or deliver me my product...