Ajio — Incorrect Refund on retuned products and No refund on courier charges

I have been mentally stressed out from past 45 days due to AJIO’s behaviour or acceptance to solve the customer’s issue.
I have been raising my complaints from 3rd june and literally called more than 20 times to the customer care and got fed up with their answer that they will get/ call back to me within 24 hours. And its been 32 days by now and not even single person has contacted me back.

And Here is my issue with AJIO, I have ordered 4 products at a time on 15th may 2022, where the order Id is FN[protected]. Among the 4 products, I kept one product with me ( which is ankle length pyjama that has costed 240/-) and returned the other products on 19th may, 2022 (which are Nehru jacket that costed 1160/-, kurta set that costed 945/- and black shirt that costed 592/-). I have been waiting to return the products and no agent has been came up and when I checked in the AJIO app, they have cancelled my Return request on 29th may, 2022 without my permission. Again I have raised my return request for all the 3 products and this time, for my suprise the status has been changed to “Return created at Store”. I have no idea on what is this about and I called the customer care and came to know that I have to courier these products to the repective ajio ware houses. I was also promised that I will be refunded with the courier charges on mailing them with invoice receipts to the [protected]@ajio.com from the registered email ID.

Then, I have couriered all the 3 products to the respective adresses which I got from the invoices through DTDC on 31st may, 2022 which has costed me 540/- and the consignment numbers are H29200797, H29200798 and H29200799. And all the consignments has been reached on June 2nd, June 4th and June 8th of 2022 respectively. I also emailed them with the invoice receipts attached on June 2nd, 2022 and also on june 24th, 2022.

After I have been following from 3rd june, 2022 I got refunded successfully for the kurta set which is 945/- and black shirt which is 542/- successfully on 29th june, 2022. But for the nehru jacket, i got only 240/- instead of 1160/-. I immediately went back to my order list in AJIO app and got surpised to see that there has been a return request created for the ankle length pyjama on 14th june, 2022 and they have retuned the amount of 240/-. But the truth is I am not the person who created that request and still we are using that product. The request got created from the AJIO team itself.

Again, I have called the cutomer care and complained regarding this issue that I got incorrectly refunded with 240/- for anke length pyjama insted of 1160/- for Nehru jacket. And I haven’t got refunded with 540/- for the DTDC couriers.

I have been literally fighting with them regarding this return issue from 3rd june, 2022 and still its not been resolved. Am spending almost 2 hrs daily on trying to resolve the issue with them and no body is able to do that. As its happening like a loop, everytime I call the customer, one associate will pick up the issue and listens the story from beginging and will just cut the call in between(sometimes by saying they will get back to me within 4 hrs) when I ask them to connect to their supervisor, and i have to call the customer care again and its the same situation again. Like this I have been calling them more than 15-20 times and here are the list of complaints that they have raised till now:
COM[protected] on 4th July, 2022
COM[protected] on 24th June, 2022
COM[protected] on 16th June, 2022
COM[protected] on 3rd June, 2022