Ajio — Non receipt of dispatch item for refund of money

Ref: 1) Order ID: FL[protected] Dated 16.08.2021
2) Complaint ID : COM[protected] Dated 30.08.2021
3) Follow up with your Customer Care Executive Mr. Ankit Kumar, Krishna, Vipul
4) 4 Nos. of Reminders to Grievance Officer AJIO

Respected Sir/Madam,

I am writing this email to you as a last opportunity for getting my refund money back.
I have booked Jewelry Parcel with AJIO on 16.08.2021and paid all the money by credit card. The expected delivery date was 26.08.2021. On 29.08.2021 I have enquired regarding parcel with your Courier Agent by tracking service available with AJIO App and come to know that the order has been cancelled from AJIO Side without any intimation to me.
On 30.08.2021 I have lodged complaint with your customer care and they have promised me to resolve this query by 06.09.2021.
I am following with your Customer Care Department Since then but sorry to say that they only give standard reply that they will look into this within 48 Hrs.
I have also tried to cancel my order from AJIO App based on the standard message sent by your Customer Care but the Order is not getting cancelled as it has already showing in transit on your AJIO App.
I am following up with your customer care rigorously but there is no positive reply. Every time New Customer Care Executive simply go through the system and pleaded me the same information available with me and not giving any concrete reply regarding resolving my query.

I have escalated the matter with Grievance Officer but from there also I have received standard System Generated Email and Nothing else. Only Bare promise that we are looking into this matter and nothing else.

I am really fed up with this follow up and from social media I have also come to know regarding AJIO Poor quality of Solving Customer Query.

This is my last effort by addressing this issue with the highest authority and I hope you will try to resolve this on war footing.

Hoping for the best reply within short time.

Regards,

Avantika Joshi

[protected]@gmail.com