This is with regards to the Order:FL74374493 which I had placed using Store credits of 799 and net banking of 300. The order was processed, however, on delivery I was asked to provide 800 to the delivery guy stating that the store credits weren't added. On calling customer service, they questioned me instead and accused me of not using store credits.
Well, here's the thing, my order was processed which wouldn't have happened if the complete amount wasn't paid for. The app shows paid in complete too.
However, the only resolution I was given was that I need to pay up and then redeem the 799 later/get it transferred to my account.
Secondly, the larger issue here is that I the supervisor who received my call on escalation was rude and upon asking for an email on the details of what happened, refused right away and said that she would just provide an alternative in the email. She refused to inform in the email that Ajio did not credit the store credit to my order and put the blame on me. Following is her email:
:"Hi Bidu,
Based on our telephonic conversation. Unfortunately, we will not be able to adjust Store credits against the Order ID: FL74374493. As we don’t have an option to modify payment once the order is confirmed.
Having said that AJIO Store credits has lifetime validity which you can use in your future purchase or you can also transfer the amount in your Bank A/C. Inconvenience regretted.
And you had last conversation with champ Mona H.
You can always give us a buzz or shoot an email for any other questions.
Happy Shopping!
Saba Banu.
AJIO Customer Care Team
Email us @ [protected]@ajio.com | Call us @[protected]
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I have credit balance in that account but suddenly its not working and there is no one there answering or even listening to my query.
Time & Money Waste.
Worst Online experience at AJIO