Ajio — wrong product sent and delay in return process

This is in regards to my order of dune ladies genoa loafers under my account (Mobile no [protected])
Please note that at both times i ordered white shoes which was reflecting in your app but was delivered orange shoes.
The first time i had to initiate an exchange request and second time a return request because your customer service said that there was an internal system error and they didn't have white shoes.
However the pickup person refused to take it as he too was instructed to take white shoes.

Hence
As a customer i demand immediate refund of my money and compensation for the delay and trouble caused by your company.
This is a clear case of fraud and falls under purview of legal matters and hence i will not have any problems in initiating the same

Madhur choudhary