Ajmer Vidyut Vitran Nigam Limited — Irresponsible behaviour

Address:

42 C Pratap Nagar

Dear irresponsible team of avvnl,
I am lovedeep a consumer with kno[protected] i have lodged a complaint at 5:23 pm in evening that only we are not having electricity since 3:00 pm and very gently i have asked your customer service associate to kindly resolve it at earliest and he have assured me so. But then after n number of follow-ups with another person at call center over call named mr. Rahul i got to know that the complaint was re registered that the whole area is not getting electricity.. And at last we are getting an update that my complaint has been resolved.. I went to falt rectification office and saw your staff seating and saying we have got the information from call center at 8:25 pm and in night we cannot take any action and register entry is overwrite now my family is suffering. Night without light.. Mr. Rahul is misbehaving with us and saying my job is done as i have forwarded the same.. Is it your sop..
We know that we are not an ips ias or any political leader but i am a consumer.. Either answer me or let me know what should i do..