Akai — Akai Air Conditioner (Model/Year : AKSI-183FQT/2019) not work since installation - Reg.

Address:

Mission Director, Mahatma Gandhi NREGA State Mission (Local Self Government Department of Kerala), 5th Floor, Swaraj Bhavan, Nanthancode, Kowdiar.P.O

Sir,

We purchase an Air Conditioner (AKAI, Model/Year : AKSI-183FQT/2019) through GeM (Government e Market Place). GeM order Date : 18.11.2019, GeM Invoice Date : 19.11.2019. Item Delivery Date : 01.12.2019. After receive the item we call AKAI authorized service provider nearest to me and installed the A/C. Then they switch on the machine it works only 5 minutes and then shows error 'E0'. And then we a complaint through AKAI online complaint portal from the below given name, address and mobile number.
Name : Mission Director
Address : Mahatma Gandhi NREGA State Mission (Local Self Government Department of Kerala), 5th Floor, Swaraj Bhavan, Nanthancode, Kowdiar.P.O, Pin - 695003.
Mobile Number : [protected],[protected]
After 10 or 11 months a technician came to our office with a new board of AKAI A/C and install this to the machine. But this also can not work. They told us to, they will come later to replace the same. Until they did not come.
Take necessary action to rectify the complaint of this A/C at the earliest. Other wise we take legal action against the company and the dealer.
The photos of the machine SL. Number, Model No., Barcode and other details are attached herewith.