Akai — product installation

I had order a akai washing machine online through souq. Coma nd when i called the company and request to send some one for installation after 18.30 hrs they arrogantly refused to. I explained them that i am working and reach home only at 18.30 they can come sharp at 18.30 the gentleman rudely said we can do it only till 16.00 hrs and not beyond that.. Its this the kind of customer service provided by akai.. I shall ensure none of my friends buy any akai products