[Resolved]  Akbar Travels — complete rip off. bad refund policy, or high charge for change of date

We had booked a ticket, on realising there was a mistake i immediately called the agency asking them to make the changes. I was informed that only the airline that is air india can do the change. I spoke to the airline, they informed me that sine the agency had booked the ticket it was all in their right to make the changes and adjust the charges. Now starts the merry go round. After being shunted a number of time between the airline and akbar travels, finally akbar travel says that they can change the date but not the sector, but cannot refund the amount.
Now comes the golden response from akbar travel, the cost to change the date is higher than the value of the original ticket. Wow what a policy.

Akbar travel has a pathetic customer service view, all they look at is how to fleece customers. The airline clearly told me that since the ticket is booked from akbar travel they have all the rights to make the changes and handle / waiver the charges.

The airline were further assuring stating if the ticket was booked wiht them they could have given a resolution

How unprofessional of akbar travel, no values and care for the customer. Still working with them to get a resolutions, but this experience has left a very bad takes, in how they value customers and when you really need them to help they look at opportunities to fleece you more and really aim at ripping you off.