Akbar Travels — full refund not provided
Rrsbaggas on Jun 18, 2019
I have made booking - AT[protected]. In this the ticket with incorrect date was issued to me due to issues in their website. Immediately i called them to check it and it was decided to cancel the tickets. Later i discussed this issue directly with airlines and see if refund is being done.
The airline confirmed me that within 24hr, the bookings can be cancelled free of cost and later i was also told that full refund has been given to akbartravels.
The Akbar travels did not paid me the full amount and instead deducted Rs2800. After numerous requests over phone & email, no action has been done by them to refund this amount, instead they are trying to convince me that these charges are appropriate.
Please check and refund me the balance amount of Rs2800, else i have to take a legal action against your company.
[Jun 18, 2019] Akbar Travels customer support has been notified about the posted complaint.
Verified SupportAkbar Travels Customer Care's response, Nov 02, 2019
This is in regards to query raised against booking ref no. AT[protected]
After ticket issuance there is cancellation charges is applicable as per Etihad Airline policy which will be Rs[protected] approx but instead of charging cancellation charge, we have charge per passenger Rs 1000/- only and remaining amount has been credited in passenger account.
Customer Support Team.
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