[Resolved] Akbar Travels — refund for cancelled flight ticket[protected]

pk2312

from Nagpur, Maharashtra

Address:	New Delhi, Delhi, 110117
Website:	akbartravels.com

Hi,

I booked a ticket from banglore to delhi for 1st of january 2018 in the month of november 2017. Ticket no. Is[protected].

I cancelled this ticket on 28th december. I cancelled the ticket through their mobile application. The refund amount shown to me was rs. 1500.

However after a week or so when i did not receive the refund i checked with akbar travels. They said a refund of amount rs. 826 has been done. However i have received as of yet.

Also when i cancelled the ticket, i relied only on the mobile application showing the refund amount. There were no notification from akbar travels either via sms or mail about the cancellation and refund amount.

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Feb 10, 2018

Complaint marked as Resolved

Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Akbar Travels Customer Care's response As per above query raised for less refund credited, we have investigated from our end and we have found that prior to cancellation we have send mail of cancellation charges and as per that passenger has sent us cancellation request and as per that we have cancelled the booking and processed the refund.

Regards,
B2C Support Team