[Resolved] Akbar Travels — refund open since 20 days for an unbooked flight ticket | |||
Mail dated: 31-may 6:27pm From: khan, fahad (Mum), vodafone india Sent: thursday, may 31, 2018 6:36 pm To: fahad khan; [protected]@akbartravels.in; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com Cc: patel, kalpana (Mum), vodafone india; khan, fahad (Mum), vodafone india; fahad (Faahhadd. [protected]@gmail.com) Subject: re: dual debit's, refund open since 15 days - beyond the tat of 7 days- Adding additional stakeholders… From: fahad khan [mailto:faahhadd. [protected]@gmail.com] Sent: thursday, may 31, 2018 6:27 pm To: [protected]@akbartravels.in; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com Cc: patel, kalpana (Mum), vodafone india; khan, fahad (Mum), vodafone india Subject: dual debit's, refund open since 15 days - beyond the tat of 7 days- To, Akbar travels Akbartravels.com 1st floor, 62 janjikar street, Mumbai – 400003. Toll free :[protected] Tel : +[protected] Fax : +[protected] & To, Icici bank corporate office Address: 414, lower parel, Mumbai, maharashtra 400013 Subject: dual debit's, refund open since 15 days - beyond the tat of 7 days - Dear officials @ akbat travels pvt limited & Icici bank limited This is with reference to an air ticket booked via the akbar travels mobile phone app... Details for reference. Background:- Date of booking:- 16-may-18, ist 16:58 Flight details - Inr charged: 6696/- Inr charged: 6696/- Events so far:- While there was an additional debit of inr 6696/- on 16-may-18 (Which happens normally). Sharing series of events for ref & immediate action 1.1.16-may-18: verbal conversation with icici bank - 7 days tat for refund communicated by the agent. 2.2.24- may-18: another call at icici contact center (After the tat completion), escalation handled by krishna (Supervisor), confirmed closure by 30-may 3.3.25-may-18: written communication to icici to seek refund/appropriate response. 4.4.29-may-18: icici banks response to finally talk to akbar travels. Request information & a written response on :- 1. 1. The bank’s initial confirmation/commitment on the resolution & refund of inr 6696 & then later an email response to talk to the biller/akbar travels - why would this be 2. 2. Inr 6696/- is huge amount and cannot be pardonable in lieu of an elderly/unwell mother at home. 3. 3. A 15 days delay & the refund is yet to be processed. What timelines have we looked at & why the delay? 4. 4. Why would the bank commit resolution at the 1st go & then later ask the customer to speak to the biller/akbar travels 5. 5. Akbar travels - you are marked/addressed in this communication & seek immediate response on the bank’s email reply. 6. 6. Between both the entities, we have inr 6696 on hold as a refund with no sensitivity of a customer’s money & financial need. Expecting an immediate response & action…please help oblige & close this concern. Artifacts attached:- (Refer word document-) 1. Sms confirmation of booking mumbai to lucknow, inr 6696/- 2. Itenary mum to lucknow 3. 2 debits of 6696/- each 4. Response from icici bank Mail dated: 6-jun 10:02am From: khan, fahad (Mum), vodafone india Sent: wednesday, june 06, 2018 10:02 am To: [protected]@akbartravels.in; '[protected]@akbartravels.com'; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com Cc: fahad (Faahhadd. [protected]@gmail.com); patel, kalpana (Mum), vodafone india Subject: re: dual debit's, refund open since 15 days - beyond the tat of 7 days - resolution open 15+ days 15 days pass by with no resolution to an ~ 7k debit……. 6 days since this was raised to the bh of icici - mrs. Chanda kochhar:- 1 call on [protected]@ 6pm vide [protected]- where the employee promised a resolution or refund & yet the attached mailer 6996/- is a huge sum for a middle class/single breadwinner of the family - isn’t this sensitive enough for us to even take a much quicker action? @ [protected]@ akbar travels……may we please have this addressed immediately.. (The bank now says to speak to you’ll for refund - pfa2 the correspondence) Between icici bank & akbar travels - may we please know/justify the continued delay of 15+ days? (Pls note the a/c utilized is that of kalpna patel for an air ticket meant for self & family) request we share response with both o[censored]s in the distro Was this information helpful? | |||
Jul 21, 2018 Complaint marked as Resolved Akbar Travels customer support has been notified about the posted complaint. Verified Support Jun 09, 2018 Akbar Travels Customer Care's response Dear, This case is related to REF no - AT[protected] As per the above query raised by the passenger ticket was cancelled as per the approval received from the passenger but due to payment gateway error automated refund was not possible so we have asked passenger to provide us bank account details so that we can process manual refund in his account. We have received his account details but there is a missing document which we require from his side so that we can process refund from our end but till now we have not received blank cheque image or passbook image due to which refund is still pending. However we are in conversation with passenger in order to get the pending documents. Regards, Customer Service Executive | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
40%
Complaints
297
Pending
50
Resolved
97
+91 22 2346 4373
+91 22 4066 6444
1st Floor, 62 Janjikar Street, Mumbai, India - 400003
View all Akbar Travels contact information
2. There was no ask/request for cancellation of any tickets pls. The money debited was twice (does happen in some scenarios) Lets not blaim a customer and claim cancellation. There wasnt any such request pls.
It is highly unethical of an organisation like AkbarTravels to present absolute misfacts and claim otherwise.
Please look in to this immediately and process a month pending refund of 6696/-
3. For a middle class and the only earner in the family, a sum of 6696)- blocked for almost a month is huge pain/inconvenience & therefore an inability to meet daily/monthly expenses which has been short of 6686/- this month. Please note, it is again with extreme efforts(borrowing) that such tickets are booked well in advance- 3 months to be precise. And extra amount of debit has caused financial difficulties.
4. Akbar Travels has nowhere mentioned/explained/clarified/justified the delay of a month in "a refund"
It was only yday, 8-Jun, vide a call from [protected] there was an ask of a cancelled cheque, to which we enquired if a mini statement would do, and was readily agreed by Ranjeet & also provided the same day.
Requesting Akbar Travels to now share a point wise reply to the above please...
In acknowledgement we remain.
Rgds
Fahad Khan