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Subject: mobile no. [protected], relationship no:[protected], complain regarding migration prepaid from postpaid/request to close sim card. (Service request number[protected]. Dear madam/sir, A postpaid connection i. E [protected] is/was on my name. To migrate from postpaid to prepaid, i submitted required application form and required documents with due payment to vodafone outlet of connaught place in the middle of the month of january, 2017. After that a new sim card has been Provided to me and direction was given that new sim card is to be used after closed the old sim. After submitting migration requesting, my vodafone sim was unused till now. New sim card bearing no. Is[protected] 61489 sy. After two months, it was noticed that the old sim was not closed and the monthly bill was being debited from my credit card as smart payment as the month of feb 2017, rs. 77.72 and march 2017, rs. 113.86 had been paid from my credit card as smart payment. In this connection, i mailed on 08.03.17 to vodafonecare. [protected]@vodafone.com and 15.03.17, 16.03.17, 18.03.17 and 7.7.2017 to /vodafonecare. [protected]@vodafone.com as service request number[protected]. I stopped payment for bill from april, 2017 with request to disconnect that post paid number. I also informed them that i am posted out of delhi as service in nia, govt of india. The sim is not closed till date and bill is being received in every month with adding previous bill with late payment charge rs. 25/- or rs. 50/-. It also mentioned that the sim is not being used totally from the middle of the month jan 2017 to till date. They always directed to me to go a outlet centre of delhi and submit documents etc for disconnection or migrate the sim. As i posted in north east region of india, i have no need to go delhi near future. It is not possible to go delhi only for sim card purpose. I am able to send documents to them by mail or by post and payment on line to disconnect the connection. One more request that the payment should be ride off or negotiated because i am not using the sim at least. Regards, Nirmalendu biswas Mob: [protected] My sending few mails and some received reply submit for your information and necessary action please. Dear mr. Biswas, Thank you for your e-mail dated 18/03/2017 regarding the migration of your postpaid vodafone mobile number [protected] to a prepaid account. We tried to contact you, on your vodafone mobile numberon [protected] dated 18/03/2017 at 05:06pm, however, your mobile number was not contactable as it was busy. We sincerely regret for the inconvenience caused to you. With reference to your query we regret to inform you that we are unable to process the request for postpaid to prepaid conversion due to it can be done by vodafone stores. We do understand that you would like to migrate your postpaid vodafone number to a prepaid account. We would also like to highlight a comparison between the postpaid and prepaid services: Sl. No Post paid Prepaid 1 Wide range of tariff plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on local / std/ roaming and isd Limited options available as per the usage However, if you still wish to convert your vodafone mobile number to a prepaid account, we request you to kindly visit in person to any of our vodafone stores. Please do carry your postpaid sim card and the below mentioned documents for migration to prepaid account when you visit the vodafone store. To know about your nearest vodafone store, please send the sms “storearea name” to 199 (Toll free across india, applicable on vodafone network only). You can also check the store address by clicking on the following link: https://www.vodafone.in/pages/vodafone_stores.aspx?cid=del Corporate connection on company’s name 1) a passport size color photograph of authorize signatory (For cocp customers) 2) a valid photo id proof 3) a valid address proof 4) pan card number 5) cif (Customer information form) available at the vodafone store 6) poa / poi should as per regulatory guidelines and original copy of the documents should be carried for verification purposes. 7) company declaration on letter head (For cocp customers) 8) all documents should be duly signed & stamp by authorize signatory (For cocp customers) 9. Postpaid sim needs to be deposited Please click on the below mentioned link to find the list of accepted id and address proof : https://www.vodafone.in/postpaid/gopostpaid/pages/idproof.aspx?cid=del We would like to inform you that if any security deposit on your vodafone account that will be refunded to you through a cheque within 60 days from the date of deactivation of the postpaid account once the outstanding amount on your vodafone account is cleared. We request you to kindly clear the same before the submission of request. The number will be activated within 8working hours once the above request is processed. Kindly note the interaction number [protected] for your future reference. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help Sonu kumar Vodafone corporate relations Contact numbers: For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number: +91-[protected] E-mail: corporatecare. [protected]@vodafone.com Website: www.vodafone.in Say hello to vodafone supernettm 4g. An international 4g experience is now in india. Upgrade to vodafone supernet™ 4g now to get superfast internet speeds and a superior browsing experience. To know more, click here. To get a free 4g upgrade, visit your nearest vodafone store or call 199 and enjoy 4g at 3g rates. Now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now. www.vodafone.in/m92 On 3/18/2017 12:11 am; from: [protected]@rediffmail.com; to: corporatecare. [protected]@vodafone.com; ;? Cc: ; subject: re: [protected], complain regarding convertation prepaid from postpaid. (Service request number[protected].; Without properly studying a unsatisfied and unjustified reply has been delivered to me. I submitted my present 03 contacts number to calling me. You was not tried on my mentioned numbers except [protected] to avoid me as a unresponsively as stated that switch off. Once again, i explain my complaint to you to solve the problem to avoid complicacy in future. Regarding migration of my postpaid vodafone mobile number [protected] to a prepaid number, i visited vodafone store of connaught place, new delhi in the middle of january 2017. I submitted a valid photo id proof, a valid address proof etc. With customer information form duly filled by me. I also paid all dues at that time as demanding by store. After completing all formalities, a new sim card bearing no.[protected] 61489 sy had been provided to me for purpose of prepaid number. Recently, the matter has come in my notice that the migration of postpaid vodafone mobile number [protected] to a prepaid account has not done in spite of all completion as required and monthly bill has been generated as postpaid connection and debited automatically from my credit card as smart pay system. In this connection, i am stated that i have no any fault. I completed all formalities for migration my postpaid number to prepaid number by visiting vodafone store. As a prove i am keeping the new sim which had been provided to me for prepaid purpose. Therefore, i again request for migration my postpaid number [protected] to prepaid connection at the earliest and refund all amounts which was claimed after completing all formalities for migration to till now. It is also requested to arrange a call on my present numbers only (I) +91 - [protected] (Ii) +91- [protected] (Iii[protected]. I shall not be available on vodafone no. [protected]. So, you don't try to call on [protected] like previous to avoid responsibility. I request that you give reply after calling with me and properly studying the matter. Don't waste time with giving worst reply. It is also mentioned that i am in nia, govt. Of india, and now staying out of delhi for long period. So, i can not visit again at vodafone store, new delhi. Regards Nirmalendu biswas Nia - 5. 47356 From: corporatecare. [protected]@vodafone.com Sent:fri, 17 mar 2017 11:46:05 +0530 To: [protected]@rediffmail.com Subject: [protected], complain regarding convertation prepaid from postpaid. (Service request number[protected]. Dear mr. Biswas, thank you for your e-mail dated 16/03/2016 regarding the migration of your postpaid vodafone mobile number [protected] to a prepaid account. We tried to calling you on vodafone mobile number [protected] on dated 17/03/2017 at 11:43 am but number was not contactable as it was switch off. With reference to your request, we are unable to take a request for the prepaid you have to go to the vodafone store. We regret to inform you that for conversion of postpaid to prepaid it is mandatory to go vodafone store. We do understand that you would like to migrate your postpaid vodafone number to a prepaid account. we would also like to highlight a comparison between the postpaid and prepaid services: Sl. No Post paid Prepaid 1 Wide range of tariff plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on local / std/ roaming and isd Limited options available as per the usage however, if you still wish to convert your vodafone mobile number to a prepaid account, we request you to kindly visit in person to any of our vodafone stores. please do carry your postpaid sim card and the below mentioned documents for migration to prepaid account when you visit the vodafone store. to know about your nearest vodafone store, please send the sms “storearea name” to 199 (Toll free across india, applicable on vodafone network only). you can also check the store address by clicking on the following link: https://www.vodafone.in/pages/vodafone_stores.aspx?cid=del corporate connection on company’s name 2) a valid photo id proof 3) a valid address proof 4) pan card number 5) cif (Customer information form) available at the vodafone store 6) poa / poi should as per regulatory guidelines and original copy of the documents should be carried for verification purposes. 7) company declaration on letter head (For cocp customers) 8) all documents should be duly signed & stamp by authorize signatory (For cocp customers) 9. Postpaid sim needs to be deposited please click on the below mentioned link to find the list of accepted id and address proof https://www.vodafone.in/postpaid/gopostpaid/pages/idproof.aspx?cid=del we would like to inform you that the security deposit of rs.0 on your vodafone account will be refunded to you through a cheque within 60 days from the date of deactivation of the postpaid account once the outstanding amount on your vodafone account is cleared. the number will be activated within two working hours once the above request is processed. kindly note the interaction number [protected] for your future reference. In case you need further assistance, please do call or e-mail us. We will do our best to help you. happy to help chetna paithankar Vodafone corporate relations contact numbers: for any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. fax number: +91-[protected] e-mail: corporatecare. [protected]@vodafone.com website: www.vodafone.in say hello to vodafone super net tm 4g. an international 4g experience is now in india. Upgrade to vodafone super net™ 4g now to get superfast internet speeds and a superior browsing experience. To know more, click here. to get a free 4g upgrade, visit your nearest vodafone store or call 199 and enjoy 4g at 3g rates. now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now. www.vodafone.in/m92 on 3/16/2017 11:38 am; from: [protected]@rediffmail.com; to: corporatecare. [protected]@vodafone.com; ;? Cc: ; subject: re: [protected], complain regarding convertation prepaid from postpaid. (Service request number[protected].; Dear madam/sir, ref. My mail dated 08 march 2017 at 16:50:01 ist (Wednesday) and your reply dated 14 march 2017 at 18:10:28 ist (Tue) and service request number[protected] and interaction number [protected]. i want to know that why all of you avoid to solve my complain no. 1 as mention in my two mails of dated 08.03.17 and 15.03.17? Are you not try to understand my complain or otherwise? If, you are not understand my complain or words, please arrange a urgent call to me with your senior executive at the earliest pleas. again explain my complain here: my complain was not only refund matter of billing but also for converting from post paid to prepaid and further billing generated matter. The reason already explain in my previous mail and i am totally not use the said number. please again request to you that same reply do not forward to me and try to understand the issue again to solve the problame immediately. otherwise a urgent call may kindly be arranged to me with your senior at the earliest please to avoid any complicacy in future on this issue. with regards, nirmalendu biswas nia 5 47356 present contact no. +91-[protected] / +91-[protected] /[protected] on wed, 15 mar 2017 21:40:40 +0530 wrote dear mr. Biswas, thank you for your e-mail dated 15/03/2017 regarding billing related clarification for your vodafone mobile number [protected]. We regret the inconvenience caused to you. We would like to inform you that as per your concern we have already process the reversal of rs. 130.93/- on dated 14/03/2017 on your vodafone number we would like to inform you that current excess amount is rs.17.07/- on your vodafone number. Kindly note interaction number [protected] for your future referencewe hope we have been able to resolve the concern to your satisfaction.in case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help aniket salvi vodafone corporate relations contact numbers: for any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. fax number: +91-[protected] e-mail: corporatecare. [protected]@vodafone. Comwebsite: www.vodafone.insay hello to vodafone supernettm 4g. an international 4g experience is now in india. Upgrade to vodafone supernet™ 4g now to get superfast internet speeds and a superior browsing experience. To know more, click here. to get a free 4g upgrade, visit your nearest vodafone store or call 199 and enjoy 4g at 3g rates. now experience our newly launched my vodafone app. It empowers you to manage your vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. Click below link to download the my vodafone app now. www.vodafone.in/m92 on 3/15/2017 8:27 pm; from: [protected]@rediffmail.com; to: corporatecare. [protected]@vodafone.com; ;? cc: ; subject: re: [protected], complain regarding convertation prepaid from postpaid. (Service request number[protected].;dear sir, ref. My mail dated 08 march 2017 at 16:50:01 ist (Wednesday) and your reply dated 14 march 2017 at 18:10:28 ist (Tue) and service request number[protected]. my complained was as under : 1. Mobile no. [protected] will be converted to prepaid from post paid. As i already submitted required application form and required documents with due payment to vodafone outlet of connaught place in the middle of the month of january, 2017 for converting prepaid from postpaid. After completing all formalities the connection is being continued as postpaid yet. 2. As a result the bill is being generated and being debited from my credit card as smart payment after completing all formalities for converting to prepaid from postpaid. in this connection, my request was as under: 1. To converting prepaid from postpaid with the same number as [protected]. It is intimated that after completing all formalities a new sim card was also provided to me from vodafone outlet of connaught place and informed me that present postpaid sim will be closed and new sim will be activated as prepaid connection with same number. I am keeping the new sim card bearing no.[protected] sy, for the purpose of prepaid connection. 2. To refund unauthentic bill amount to my concerned credit card and stop generating bill further as postpaid connection. therefore, as per your reply it is understand that adjustment of billing are going on posses. But, your reply regarding on converting prepaid from postpaid with same number and stop billing as postpaid number is not reflected. it is also informed you that presently i am out of new delhi as servicing in nia, ministry of home affairs, govt. Of india and i will be available in delhi after june 2017. thanks, with regards, nirmalendu biswas nia 5 47356 present contact no. +91-[protected] / +91-[protected] /[protected] on tue, 14 mar 2017 18:10:28 +0530 wrote dear mr. Biswas, thank you for your e-mail dated 08/03/2017 regarding billing related clarification for your vodafone mobile number [protected]. Kindly ignore the previous mail. we regret the inconvenience caused to you. We tried to calling on your vodafone mobile number [protected]. Dated 14/03/2017, at 6:01 pm, but your number was not reachable. We thank you for your valuable feedback and assure you that corrective actions have been taken to avoid any such instances in future. further, we wish to inform you that we have processed an adjustment of rs.130.939/- charged towards billing charges levied in your bill dated 03.02.17 to 02.03.17. The amount credited will reflect under adjustment column on first page of your next bill. I. E. 03/04/2017. we believe above mentioned details have addressed your concern to your satisfaction. We look forward to a warm and mutually rewarding association. Regarding pot to pre concern:with reference to your query, we regret to inform you that please provide that proper vodafone store address you have already submitted the document for sim cared covert post t pre we will check and assist you best possible manner. Kindly note service request number[protected] for your future reference. we hope we have been able to resolve the concern to your satisfaction. in case you need further assistance, please do call or e-mail us. We will do our best to help you. happy to helpajit magadum vodafone corporate relationscontact numbers: for any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. fax number: +91-[protected] e-mail: corporatecare. [protected]@vodafone.com website: www.vodafone.in say hello to vodafone supernettm 4g. on 3/14/2017 6:09 pm; from: corporatecare. [protected]@vodafone.com; to: [protected]@rediffmail.com; ;? cc: ; subject:. [protected], complain regarding convertation prepaid from postpaid.;dear mr. Biswas, thank you for your e-mail dated 08/03/2017 regarding billing related clarification for your vodafone mobile number [protected]. we regret the inconvenience caused to you. We tried to calling on your vodafone mobile number [protected]. Dated 14/03/2017, at 6:01 pm, but your number was not reachable. We thank you for your valuable feedback and assure you that corrective actions have been taken to avoid any such instances in future. further, we wish to inform you that we have processed an adjustment of rs.130.939/- charged towards international roaming service charges levied in your bill dated 03.02.17 to 02.03.17. The amount credited will reflect under adjustment column on first page of your next bill. I. E. 03/04/2017. we believe above mentioned details have addressed your concern to your satisfaction. We look forward to a warm and mutually rewarding association. Regarding pot to pre concern:with reference to your query, we regret to inform you that please provide that proper vodafone store address you have already submitted the document for sim cared covert post t pre we will check and assist you best possible manner. Kindly note service request number[protected] for your future reference. we hope we have been able to resolve the concern to your satisfaction. in case you need further assistance, please do call or e-mail us. We will do our best to help you. happy to helpajit magadum vodafone corporate relationscontact numbers: for any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. fax number: +91-[protected] e-mail: corporatecare. [protected]@vodafone.com website: www.vodafone.in say hello to vodafone supernettm 4g. on 3/8/2017 5:18 pm; from: [protected]@rediffmail.com; to: corporatecare. [protected]@vodafone.com; ;? cc: ; subject: mobile no. [protected], complain regarding convertation prepaid from postpaid.;dear sir, a postpaid connection i. E [protected] is/was on my name. To convert from postpaid to prepaid, i submitted required application form and required documents with due payment to vodafone outlet of connaught place in the middle of the month of january, 2017. After that a new sim card has been provided to me and direction was given that new sim card is to be used after closed the old sim. recently, the matter has come in my notice that the old sim is not closed yet and the monthly bill is being debited from my credit card as smart payment. Now i have stopped to provide the payment of this number from credit card authority as i am not used the number for any out going call as understand as converted pre paid connection. i requested to you to convert above number from postpaid to prepaid connection as the earliest as i have no any fault without demanding any payment. It is also stated that i can not pay any previous payment as i have no any fault and i am not using for any out going call. I am keeping the new sim card as a prove. it is also informed you that presently i am out of new delhi as serviced in nia, govt. Of india and i will be available in delhi after june 2017. if you not convert to prepaid from post paid then the sim will be closed for ever as per due payment. thanks, with regards, nirmalendu biswas nia 5 47356 present contact no. +91-[protected] Was this information helpful? | |||
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