Aldo - India — product for repair given two months back and yet not received

Hi

We bought an aldo shoe from your store in viviana mall, thane. The product was faulty and we promptly returned it back for repair work as needed.
All the while we have been interacting with your store manager, anushree, who has been non committal to our query of either providing repaired product on time or issue a credit note.. All we are getting is excuse that you dont have vendor to repair and that she cant do anything about it. And today after lot of discussion - and email id - [protected]@major brands.in was provided for issue resolution and that may be by next week we will get the product back.

Its almost a month after that discussion also and there is no revert from them

Thanks
Pooja