Aldo - India — snake skin grey sandals

Address:

Mumbai City, Maharashtra

The sandals were purchased at phoenix kurla in 1st week of november. After wearing it once the strap broke and was shown to them. Firstly they did not replace it, which they should have ideally as had worn it just once. They informed me that they would repair and give me. Have been following up with them for last 15-20 days there is no reply and the concern person has got transferred to phoenix lower parel.
I think its not professional for a brand like aldo to do so.

Kiran