Aldo - India — Unsatisfactory Customer Service

3 Reviews
This is with reference to Major Brands Repair/ Alteration slip #28871, dated 12th July 2015. I bought an ALDO handbag from ALDO store at Phoenix Market City, Kurla in January 2015. After using it for only 3 days, the bag started showing cuts at its handles and near the zip. I gave the bag to the same store for alteration and repair, for which they gave a delivery date of 2 to 3 weeks after 12th July. I was waiting for a call from the store for the same, as they told that they will call, once the bag was repaired. But i didn't get any calls from them. After a month I went to the store and asked for the bag and they requested for a week's time more and told that the bag would be delivered to my address. Now, it's been exactly 2 months and the bag has not yet been delivered to me nor do i have got any calls from the store. ALDO India's website states that "ALDO is proud to offer the highest standard of customer service". Let me tell you that I am not at all satisfied with the kind of customer service ALDO is providing. I request you to get my handbag repaired as soon as possible or give me a refund of an amount equal to the bag's amount, which is around Rs.6, 000. Shilpa Mahajan
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Did you get any refund or replacement?? I too have a similar issue.
@sharanya rai... No, they haven't provided any refund or replacement since I didn't have the bill. If you have the receipt of the transaction, you might get either of the two. Try your luck!
They have the poorest of poor services. The store people don't know how to handle customer grievances. Every time I visit the store, they tell me that they will get my bag delivered at my place. More than 3 months have passed and I haven't got my bag back. I feel like suing them. :/

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    Aldo - India - Unsatisfactory Customer Service

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