Aldo - India — Unsatisfactory Customer Service

Address:

Mumbai City, Maharashtra

This is with reference to Major Brands Repair/ Alteration slip #28871, dated 12th July 2015. I bought an ALDO handbag from ALDO store at Phoenix Market City, Kurla in January 2015. After using it for only 3 days, the bag started showing cuts at its handles and near the zip. I gave the bag to the same store for alteration and repair, for which they gave a delivery date of 2 to 3 weeks after 12th July. I was waiting for a call from the store for the same, as they told that they will call, once the bag was repaired. But i didn't get any calls from them. After a month I went to the store and asked for the bag and they requested for a week's time more and told that the bag would be delivered to my address. Now, it's been exactly 2 months and the bag has not yet been delivered to me nor do i have got any calls from the store. ALDO India's website states that "ALDO is proud to offer the highest standard of customer service". Let me tell you that I am not at all satisfied with the kind of customer service ALDO is providing. I request you to get my handbag repaired as soon as possible or give me a refund of an amount equal to the bag's amount, which is around Rs.6, 000. Shilpa Mahajan [protected]@yahoo.in