Ali Express — Damaged watch returned but no refund

Website:

www.aliexpress.com

Complaint about Poruis Featured Watches Store
Order Date: 25/06/2021 17:08
Order ID: [protected]
SKMEI Elegant Mechanical Mens Watch Style 4

This firm sent me a defective Skmei watch - the watch had fallen off and one of the dial hands had fallen off. Contacted Ali Express who logged a dispute but it was closed before I had the opportunity to return the watch. I did return this watch on 19th July 2021 (see attached photo) but have not received any refund whatsoever. Also, trying to communicate with Poruis Featured Watches Store is hugely frustrating, as they only seem to offer an automated response which resolves nothing at all!
I demand a FULL REFUND including my postage costs of £5.70, and the watch cost of £18.99 - TOTAL = £24.69 as soon as possible, as I have been sent defective goods totally unfit for purpose and also had to put up with sub-standard customer service, resulting in having to make this complaint.
I will not stop until the refund is obtained, so hope for a swift resolution.

Thank you,
Stephen Horrocks