Ali Express — lack of help

I got a notifcation that my parcel is delivered and signed for.
The person just kept repeating that customs and postman will handle it... Why would they when email says "delivered and signed for" (But i've not received the item).
I have contacted help 2 times before. Somehow my address was wrong (I noted hours after making many orders) and some sellers didn't bother to rectify it.
Two previous agents said they were fixing it, but clearly they havent done anything either.
*not only this but your eva robot is also terrible, and a big time waster.*
Your agents don't speak english, they lie and they are annoying.
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Why i havent received my refund after u cancelled my order, it has been more than 20 days. It was my first purchase on ali express i will never buy from this site in future.
My tracking number is this PBAA[protected] and I did not find my luggage there but it was showing that it has been delivered.
Ali Express had advertised original Nike shoes. But they sent fake shoes without box and warranty. When questioned, they are asking the buyer to prove that the shoes are fake. They are blindly rejecting my complain

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