Ali Express — not received my products

Address:	401202
Website:	Aliexpress

I ordered a follacure lipstick persian plum shade in the month of december i payed the whole amount but still i haven't recieved my product and they are showing on the app that the product is been shipped how is that possible if i have not recieved any product and the seller is not interested in responding me and yesterday i have ordered hengfang metal liquid eyeshadow i recieved a message from my bank that the money is been debited from my account and still the seller is telling me that i need to pay to proceed the order and even he is not replying its better if you can send both the products together or send me my money back i hope you people will or else this will be my mistake of ordering things from aliexpress such a terrible experience.
Please help me either by sending my products or give my refund back.