Ali Express — our orders kept during anniversary offer period - cancelled - regarding.

Address:

Near Camphord school, Bypass Road, Chittoor, Chittoor, Andhra Pradesh, 517001

As a new customer we had registered with ali express. And during their anneversary sale we placed certain orders for ex!! Sewing machine low shank adaptor, hair brush, and many more itmes for the first time during last week of march 2019.. We had paid for the same also and it was shown in the site that discount for the same is also offered. The site was showing the details of the orders and expected delivery date for some time till recently. Second order was kept during the last day of the anniversary sale. Now that the second orders are being displayed in the site and the first placed orders are missing in the site. We are unaware about the status of the first placed orders and there is no proper response for the messages regarding the orders placed at the first instance. We need clarification about the orders placed at first and the payment made to that about the same and expecting an explanation from ali express for this.