Ali Express — unethical behaviour - fancy yuki's shop aliexpress
KKarthik M M on Jul 23, 2019
Complaint on Store: - Fancy Yuki's Shop
Order no: - [protected]
Item: - Comfortable Ergonomic Design Super Mute Laptop Cooler Laptop Notebook Computer Fan Base Plate
Worst application, there is no customer service or ethics. It’s you great luck if you receive the item intact you purchased, never buy from any store especially this (Fancy Yuki's Shop).This Seller AliExpress (Fancy Yuki's Shop)- “zhimin guo” is unethical, after waiting long time he provides me the information that my parcel was returned to them due to uncertain reasons and damaged, they tried to resend it to me, but this item is just sold out. But still displayed the item in stock at his store.
The seller provides me solutions: -
1)refund: do you have PayPal account to get the money?
2)replace: you choose other goods as the same price we send instead of refund?
Even after asking for refund he tries to prolong the refund till the protection runs out. I opened a dispute to get my refund, but now the seller threats
We have already canceled the refund for you once you opened the dispute now, we suggest you could get the refund by dispute (please do as follows, otherwise Ali will give the wrong judgement)
1.you could choose ''yes’‘when asking you ''have you received the parcel''
2.then choose ''return goods''
3.please choose the reason like A. Personal Reasons B. Easy return C. Shipping method was not as described and we will agree the dispute and give up receiving the goods, the money will be returned to you within 7 days”.
First, the seller has committed that the item was shipped and returned to them, ask me confirm order which never shipped. It’s obvious that the seller wants to scam me and cancel the dispute which is the only protection the customer has.
Even after attaching the evidence of the conversation between seller and me, the customer care of AliExpress are deaf to customers concerns and prolong dispute.
Very sad and disappointed on AliExpress customer service.
[Jul 24, 2019] Ali Express customer support has been notified about the posted complaint.
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