aliexpress — product stuck in arrived in destination country

Website:AliExpress.com

On 29th december, 2018 the seller shipped my xiaomi mi box s to india, on 4th january the item has been recieved at chennai (Madras) air. My expected delivery was 12th january, 2019 and almost 2 weeks over my product is still in chennai (Madras) air. My tracking number is rb[protected]sg. Another point to note that the product is not retained by customs for unspecified reasons. Kindly deliver it fast thank you
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I ordered for a ring, and paid aliexpress said unsuccessful I paid again money was deducted two times and am getting only one order not two. I have contacted my bank and they said it been deducted from from end. How do I get a refund?
Mine is stuck at " arrived to destination country " but no further information.
Here's the order number : LP[protected]

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