Allahabad Bank — Cash not dispensed but account debited

Address:

bhagalpur bihar

I am an account holder of allahabad bank having account no [protected] and have used atm of bank of maharastra, bhagalpur having atm id wa1599a1 on 12.01.2020 to withdraw cash. I tried five transaction out of which four were successful and one transaction was failed.
I havent recieved cash for txn no 244565 amount rs.10000.00. I had complained online vide ticket no 159520 on 14.02.2020 and at banking ombudsman vide complaint no [protected] on 30.03.2020. And twice in writing at home branch. But till date i havent recieved my money.
I am a senior citizen (Pensioner), and diabetic patient and had visited branch atleat four to five times but didnt get good response from them. This is my only source of living. If this will happen with me then how can i meet my daily needs/medicines.

Please get my money back.