Allahabad Bank — deducted my money but not received

Address:

Darjeeling, West Bengal

Sir, i m a consumer of allahabad bank, i am here to enquire that, yesterday i. E 7.06.2018, in galaxy music siliguri, i made a payment through kotak swipping machine in which there were not able to make it success because of server failure but my money an amount of rs. 4100 has been deducted. I called customer care several times but none of them shows interest in receiving my call. I would be very grateful i[censored] could look upon this matter and solve it as fast as possible.