Allahabad Bank — delay in refund

Address:Springdales Mission School, Barrier A. B. Road Morena, Morena, Madhya Pradesh, 476001

I had purchased a mobile on 2gud company (Run by - flipkart)
Date: 03.06.2019
Amt. 15039/-
Date of delivery: 10.06.2019
I was not happy with the product so i returned on 11.06.2019.
2gud refunded my amt on 13.06.2019 and said that amt will be reflected in my account till 21.06.2019.
But i haven't received my amount till 22.06.2019.
When i contact through email to 2gud they said that we have refunded the amount and provided me the bank txn id [protected]. And said that this is the mistake of the bank department. They delay the process.
When i tried to file online dispute, but could not filed out because online page had some technical error. And i have also contact a toll free no. Of bank. Then they said that this is not bank fault. Nobody is helping me.
So pls help me...
My mobile no. [protected]
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