Allahabad Bank — have not received my refund for a failed order on paytm

Address:Darjeeling, West Bengal, 734203
Website:Allahabad Bank

On 21/09/2017, I tried paying an amount of Rs. 3667 twice(total Rs 7334) for an Order No. [protected] and Order No. [protected] using my Allahabad Rupay card. The payment failed and I got a message from Paytm that the money has been refunded to my bank today, i.e, on 23/09/2017. They have given me a reference number and asked me to contact my bank. I called the Allahabad Bank helpline number but got no response from there.The refund has not been reflected to my account. Please help me get back my money.
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    Allahabad Bank Phone
    +91 33 2231 9144
    Allahabad Bank Address
    2, N. S. Road, Kolkata, West Bengal, India - 700001
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