Allahabad Bank — Incorrect deductions from my Savings A/C

Dear Sir/Madam,

This is in reference to an issue with the following account details:
A/C Holder Name - Tatini Datta
Savings A/C # - xxxxxxx5907
Branch Details - 499 Jessore Road, Dum Dum, Kolkata - 700074
Additional Bank/Branch Details - ALLA0210423;[protected]

We have noticed a few issues with the account and I already went to the branch once to get the issues resolved. I also opened a ticket with Allahabad Bank online a few weeks back and the ticket # is 227455.
No one has reached out till now.

Please find the issue details below:
i. We have a locker in your branch and the locker rental was deducted twice (Rs.1770 each time). We got a refund, but it was just Rs.1500. What will happen to the remaining amount?
ii. We have two FDs with you and there is a specific amount that is credited to the savings account mentioned above and the amounts are not correct that were credited, it is less than the amounts that should have been credited. Why did this happen?
iii. We have ordered a new cheque book quite a few months ago and we have still not received it

Problem is, we cannot continue going to the branch in the current Covid situation, hence kindly requesting you if someone can resolve the issues as soon as possible.
Thank You for your time!

Thanks & Regards,
Tatini Datta