Allahabad Bank — Kyc problem

Sir,
With due respect, I am Rishita Mitra one of your account holders of your bank in Kolkata Bowbazar Street (406).
I am currently studying in Techno Main Salt Lake sector 5 in Information technology (Engineering). I belongs to a lower middle class family. I took a study loan even to continue my studies.
I get a scholarship of amount 60, 000 and also I get kanyashree (amount of 30, 000) in my account at this branch. But l could not operating my account from December 2020 so I gave your staffs 1 time kyc in December 2020 for operating my account.Then after 2-3 months also I couldn't able to operating my account then I told the staff what to do? Then he told me to give the kyc again and I did it, I gave kyc again in April 2021. Then again after my 2nd semester I went to your bank of bowbazar branch but I saw that the staff is changed and now the other staff tell me to give the kyc again means 3rd time and not only that they tell me that they could not find the previous 2 times kyc so is this your bank security sir? Where did the kyc papers go? I knew that all the papers are secure if we give a confidencial document to your staff but sorry to say sir my documents are not secure in your bank and maximum time whenever I went to this branch they told the server is down. Besides, the previous manager is not present properly for the works and man power is very less of this branch. I have big trouble to not getting the money from my account of this branch.
So, sir I had many disturbance for this branch. They harass me so much . I need a solution of it because this type of harassment, I can't face before in any other bank of Kolkata . I am a student so I need the money as soon as possible. Please take a step to this branch. My experience is very poor of your bank for this branch.
I will be very oblige if you solved this.
Thank you, ([protected])