Allahabad Bank — Money deducted from my account but could not reached to 2nd party

Address: 800020

Y account no. Is [protected] in allahabad, when i was paying bill of connect broadband through online banking, my money had detected from my account but i got message from connect that bill is not paid. I tried to call allahabad customer care, but lines busy all the time, please resolve this matter. I have sent male also to allahabad customer care, but couldn't get any response please provide me the amount which had detected from my account...