Allahabad Bank — My money is not refund in my account

Address:

Gorakhpur, Uttar Pradesh, 273013

Hello sir,
Maine atm card se payment kiya tha or payment hua bhi nahi or paise cut gye...
Or dominos walo ne bola k apka money refund ho jayega aap bank me contact kariye.
Bank me jane pr manager sir bolte hi k mai isme kuch ni kar sakta..
Ase to kisi v bank k manager or na hi koi bank krta h..
Or sab bank ka money refund 5 to 7 working day me ho jata hi asi koi problams nahi hoti jaise allahabad bank me ho rahi hi muje
Plsss sir can u tell me.. How many days to u to refund my money in my account..

A/c [protected]
Billing payment two times ₹618 and ₹618
Date of 11jan2017