[Resolved]  Allahabad Bank — my money was not credited to my account

Address:	Jorhat, Assam
Website:	Bata India limited (hush puppies)

I am tannaz ahmed, daughter of mrs. Zahida islam. I had shopped at hush puppies showroom (Bata india limited), bangalore phoenix mall for rs.9503. At the time of payment when our debit card was swiped, the transaction got declined. So, we paid through cash. But after some time, we got a message from bank that the amount has been debited from my account. We went back to the shop immediately. But they said that it was not showing up in their system and there must be some issue with the bank. We have also visited our branch (Allahabad bank jorhat branch). We waited for two weeks but till date we have not received our money back. We visited the outlet again after two weeks but they said the same thing that they have not received the money. So may i know where has my money gone, since it was debited from our account, kindly look into the matter asap. Date of purchase - 1st oct 2017.
Phone no. [protected],