Allahabad Bank — Refund not credited from Amazon

I haven't received a refund of ₹799 and rs 740 from amazon but they assure it has been processed on their end. I'll share their notification below :-

This is to confirm that refund for amount 740.0000 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 74332740190018963999997

This is to confirm that refund for amount 799.0000 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 74332740190018967463461

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number)..."


I contacted customer care twice for this issue but they denied any help...

Please look into the issue and do the need full

I have raised complaint on allbankcare.in with ticket number 196247