Allahabad Bank — staff are not cooperative and also not behaving well with consumer

I am the consumer of allahabad bank of jhaljhalia branch malda, today i came here for reissue my passbook but there behaviour are not good and they are not giving us correct information. Staff saying that you have to submitted your old passbook for 1 day and then they will give you on another but when i talk to the manager he said that you give me and collect it at 4 p. M today itself. The staff are so rude and also not cooperative with me. They giving me so rude reply when i came at 3.30 to collect my passbook. Thanks for your poor and rude service.