[Resolved]  Alliance — internet speed

Address:

Bangalore, Karnataka, 560043

I am an airtel customer from years, i am using my mobile, internet, landline everything airtel.

This complaint is regarding the blunders done to my boradband connection and they screwed my connection.

I am with 16mbps speed from year 2015 and i don't have any issues. One day i got a call from airtel saying my connection speed feasability increased from 16mbps speed to 24mbps, only thing is to change the modem and re-configure. They sent a technician and he without even checking the speed and feasbility changed modem and re-configured. Since then my internet speed came down to 4mbps and i am unable to work my office vpn connection with this speed.
I called customer care and escalated the issues, and they say that feasibility is not there. Technician blames on airtel customer care saying, why they said there is feasibility of 24mbps, airtel customercare say that there is feasability.in middle the escalation team listens to me and technician and do nothing.

I have even spoke to a floor manager venkatesh ramayya and region manager venkatesth s, and they promised they will work on my issue and will take up personally to solve, its been more than two weeks now.

Just i got a call from airtel escalation team asking me to downgrade my connection speed to 2mbps and they say i will get better speed.

Are you kidding, i was getting 16mbps speed before they changed my modem, now they are saying me to downgrade to 2mbps.

Today i got a call from harish, floor manager and he is aksing me to downgrade to 2mbps.

Is this the way to work