Alliance — no internet since 5 days. complaints lodged since 5 days but no help

Address:

Madurdaha, Kolkata, West Bengal, 700107

I am using alliance broadband for over three years now. Earlier complaints used to get resolved but this time, no one is helping to fix my internet problem. I do not have internet since 5 days. I have lodged a complaint on day one and i am following up every day. But no one has fixed my problem till now. My user id is sd235_sco

I will cancel the connection if the problem is not fixed.