Alliance — poor internet connectivity (high ping/data packet loss issue)

AshmelteR _9zA

from Bhubaneshwar, Odisha

Address:

Kolkata, West Bengal, 700075

Hello, my client id is [protected],
For past few weeks i have been facing an issue that is it is happening often when i am unable to open any website, this happened before too... I have complained back and then someone from local provider came and when i told him about the problem he said google ping was not their concern and wont fix... After a few days the issue got resolved automatically... It was ok for a couple of months, then again this issue has resurfaced... I do not know what should i do, because the help i received from the local guys was aweful and not willing to experience the same, i am completely gridlocked here.

Dont know what should i do next about this. Please help me with a proper and long lasting solution.

Thanks

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Alliance Broadband customer support has been notified about the posted complaint.

Feb 25, 2018

Updated by AshmelteR _9zA I have urged the local providers multiple times to send a technical guy rather than a cable connections experienced guy, but it seems they are not at all bothered about their consumers
Every time I log a complain to the alliance 24/7 support they call me back and check the ping from their end and from their end its always working fine and that was the only reason I have requested for any engineer or any technical guy who can understand the actual problem and help solve the issue, but i have never got any proper help from their end...and now it feels disgusting to even call them for support as I know that they will run me through their common protocol of harrasment in the name of lose cable, check the router, check the plug putting directly in your pc and stuff like that...and today I am forced to lodge this complain againt them...

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Comments

Snigdha Debata

from Kolkata, West Bengal

Actually Today our internet is not working in DLF 1 area.Also most of the time it is very slow .Also the internet speed is very slow all the time .and the internet quality is very bad . Every time we have to complain and wait for 4-5 days to get it rectified. Please visit the place and rectify soon .
Address : flat no AC 200
User Id : ab20_ttv