Alliance — WIFI not working

Our Alliance broadband connection is registered with the name of Shubharthi Mishra with User ID no. [protected]. The WiFi has not been working for the past 3 days. We even recharged it last night with a pack of Rs 708 but it is still not restored. We even tried reaching to the local provider for help but he showed no cooperation and even did not bother to check the machine once. We are Highly disturbed with the situation and need fast help because we cannot attend any online classes due the the WiFi issue. Please look into the matter and try to help us as soon as possible.